Refund and Return Policy

Every Pig Rescue Charity Online Shop Returns Policy

Thank you for supporting Every Pig Rescue through your purchase! We hope you are happy with your purchases, but if not, you can find our returns policy below.

General Returns Policy

Refunds

• Let us know of any issues within 28 days of receiving your goods via email to trading@everypig.org and we will provide a return address. When contacting us, please include your proof of purchase, such as your order number, to help us process your request efficiently.
• Goods will need to be returned to us within 14 days of notifying us of an issue. (Unfortunately, we are unable to cover the cost of return packages and advise that you keep proof of postage in case of any problems.)
• Items must be returned unused and in the same condition as they were received.
• We’ll provide a full refund for the returned goods within 14 days of us receiving them.
• Certain items, such as donation and gift cards are not eligible for return.

Exchanges

• If you need a replacement for a defective item, we’re happy to arrange an exchange where stock permits.

Damaged Items

If your order arrives damaged, please contact us at trading@everypig.org within 7 days of delivery. Provide photos of the issue, and we’ll work to resolve it as quickly as possible with a replacement or refund.

Donations and Contributions

Please note donations made via our gift cards or additional donations cannot be refunded.

If you have any questions or concerns, don’t hesitate to reach out to us at trading@everypig.org. Thank you for helping us save lives, one pig at a time!

The Every Pig Rescue Team, x